Cancellation & Refund Policy — French Corner Desserts

1. Industry-Standard Perishable Food Notice

Perishable Items Notice:
All baked goods produced by French Corner Desserts—including baked cheesecakes, fudgy brownies, and Mediterranean baklava rolls—are freshly handcrafted to order, perishable, and temperature-sensitive.

In accordance with food safety standards (FSSAI) and e-commerce consumer protection regulations governing perishable goods, all food items once successfully delivered are NON-RETURNABLE and NON-REFUNDABLE for reasons of change of mind, personal taste preferences, or delayed refrigeration by the customer.

2. Order Cancellation Policy

We understand plans may change unexpectedly. We provide a transparent cancellation framework based on baking preparation stages:

Within 5 Minutes of Placement (Status: PENDING): You can cancel your order directly inside the mobile app or via WhatsApp with 100% full refund immediately.
Once Preparation Begins (Status: CONFIRMED / BAKING): Once our bakers have committed fresh ingredients and begun oven preparation, cancellations cannot be accepted and no refund can be issued, as handcrafted food products cannot be repurposed or restocked.
Out for Delivery / Dispatched: Orders already handed over to our cold-chain delivery courier cannot be cancelled under any circumstances.

3. When Refunds or Free Replacements ARE Issued

French Corner stands behind the quality and craftsmanship of every confection. We provide an Immediate Free Replacement or a 100% Full Refund in the following verified circumstances:

Damaged in Transit: The dessert arrives crushed, dropped, or severely disfigured due to courier transit mishandling.
Wrong Item Delivered: The confection received does not match what was ordered (e.g. ordered Biscoff Cheesecake, received Nutella Cheesecake).
Missing Items: An ordered item was omitted from the delivery package.
Quality or Spoilage Defect: The confection demonstrates a clear baking defect or packaging breach prior to delivery.

How to Report a Transit Issue:
To claim a replacement or refund for damaged or incorrect goods:

Take clear photographs/videos of the package and affected dessert.
Contact us within 2 hours of delivery via the in-app Support Desk, via WhatsApp at +91 8877374363, or email support@frenchcorner.in.
Our manager will review the photos and immediately approve either an express free replacement or a full refund.

4. Refund Processing Timelines & Modes

Once a refund is approved by our management team, the funds are credited as follows:

UPI Payments (GPay, PhonePe, Paytm): 24 to 48 hours to original UPI ID.
Debit / Credit Cards & Net Banking: 3 to 5 business days (processed via Razorpay gateway directly to your issuing bank).
Sweet Rewards Store Credit (Recommended): Instant credit to your French Corner Sweet Rewards wallet balance for immediate redemption.
Cash on Delivery (COD) Orders: If a COD order qualifies for a refund, it will be issued via instant UPI transfer or Sweet Rewards points.

5. Customer Responsibilities

Cold Chain Storage: Cheesecakes must be placed in a refrigerator (between 2°C to 4°C) immediately upon delivery. French Corner is not responsible for texture degradation or melting resulting from leaving cheesecakes in warm outdoor temperatures after handover.
Accurate Delivery Address & Contact: Customers must ensure an accurate address and working phone number. Failed deliveries due to incorrect addresses or customer unreachability after 3 courier contact attempts do not qualify for refund.

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